Experts are part of Blackcreek’s agency - we’re a full-service design-led technology consultancy working with forward thinking-thinking brands and businesses. Our team is remote, we recruit from across the world with the majority of our team from Toronto.

For Shopify, we will request Partner Access and for Webflow you may add us as a User. If you cancel the subscription, you are required to remove us from Shopify or Webflow.

All our experts undergo training and follow strict security and privacy protocols in addition to signing non-disclosure agreements.

You can select up to 10 tasks per month from our Webflow and Shopify collection list. We’ll send you a weekly report of your remaining task allotment.

Your lead success expert may change from time to time, but we’ll ensure the new lead is informed and educated to suit your needs. We will strive to have no service interruptions.

If we did not deliver as per the requirements, notify us immediately at experts@blackcreek.io and we’ll strive to resolve any issues. You can also view our full Terms of Service.

It’s important that you clearly define your requirements and acceptance criteria. We will ensure that our deliverables meet those requirements. If it requires any revisions, we’ll strive to accommodate within reason.

Once tasks are completed - they will be pending your approval. Once approved there is a 3 day warranty period if any further issues arise. For more on our warranty, please review our Terms of Service.

It depends on the task and your setup, but each task shows an estimated turnaround time. View the full list of tasks available.

For sure, reach out and we’ll be happy to accommodate.

If it’s a single task, you cancel prior to us accepting the task and working on it. If you’re on the monthly expert plus+ plan, you can cancel anytime prior to your next billing cycle.  You can view more on our policies in our Terms of Service.

If it’s a single task, select the task you want completed by an expert. Fill out the requirements, and follow the provided instructions. We’ll be in touch from there.
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If you’re on the monthly expert plus+ plan, after payment - you can reach out to us via email (experts@blackcreek.io) to get started on your tasks anytime. We’ll follow up with any additional requirements or questions if required.