Privacy Policy

Updated: 5/13/2020

Thanks for your interest in Blackcreek. We’re committed to protecting your data and being transparent about our collection and use policies.

Browsing the Blackcreek Website does not collect personally-identifiable data. However, the use of site forms, including Experts Services on our Website may require the collection and processing of personal data. By using these, you are consenting to share personally-identifiable data with Blackcreek via our Website.Processing personal data, which includes information such as names, email addresses, and telephone numbers, shall always be performed in accordance with the applicable country-specific data protection regulations.



Website is the website operated by Blackcreek.


Services are tasks performed by Blackcreek, that visitors to the Website may choose to purchase. This encompasses tasks performed under the Experts by Blackcreek name.

PErsonal data

Personal Data, or Personally-Identifiable Information, means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit).


Cookies are small files stored on your device (computer or mobile device).


Processing is an action or set of actions performed against personal data. This may be done by manual or automated methods, and may include activities such as, but not limited to, organizing, storing, retrieving, adapting, and dissemination.


Processor is a legal person, public authority, agency or other body which processes personally-identifiable data on behalf of Blackcreek.

Information Collection and Use

We collect several different types of information for various purposes.

Personal data

While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and usage data
Usage data

We may also collect information on how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

tracking cookies data

We use cookies and similar tracking technologies to track the activity on our Website and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Website.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
data pertaining to services

To use Blackcreek Services, including Experts by Blackcreek, we may request additional information to evaluate or fulfill your request. Initial data collection for Services may occur on the Website, in a user-completed form, with additional information or data being following the initial submission.

google products

Blackcreek uses the Google Suite of analytics products, including Google Analytics and Google Optimize. These services collect and process non-personally-identifying data from our Website. More information on Google's Privacy & Terms may be found here.

Use of Data

Blackcreek uses the collected data for various purposes:

  • To provide and maintain the Website
  • To contact clients and prospective clients in response to inquiries
  • To notify you about changes to our Website or Services
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Website or Services
  • To monitor the usage of the Website or Services
  • To detect, prevent and address technical issues
  • To perform Services

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Blackcreek will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal requirements

Blackcreek may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Blackcreek
  • To prevent or investigate possible wrongdoing in connection with the Website
  • To protect the personal safety of users of the Website or the public
  • To protect against legal liability

As an European citizen, under GDPR, you have certain individual rights. You can learn more about these on the GDPR website.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to perform work for, or on behalf of, Blackcreek ("Service Providers"). These third parties may have access to your Personal Data, only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Website may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions about this Privacy Policy, please contact us: